McA Computer Services is a Platinum Business Partner for Sage Pastel Accounting. We provide professionally delivered value added services to ensure that you get most out your IT investments. Distribute, customise, implement, train, consult and support.
One of our system specialists will perform a complete analysis of your core and extended needs where business systems are concerned. We also analyse your processing environment and assist with re-engineering this in order for you to best utilise the software system and imporve your overall business operations. A holistic design of your system setup will be prepared for configuration based on your specific requirements.
Customisation & Development
We are a leading provider of custom developed add-on programs or software applications that seamlessly integrate with Sage Pastel. Although Sage Pastel is a feature-rich application, we are occasionally required to address specific customer requirements or functional items that may not be in Sage Pastel. We develop and support a range of custom solutions to meet the requirements of some of our specialised clients.
Your implementation team will include Product specialists. We have an end-to-end implementation methodology that starts with a holistic plan to outline the scope of what is needed to implement your system. You are the central part of our implementation team and it is critical that somebody within your organisation is appointed to work with us to drive the implementation process. With consultants highly skilled in SQL database administration, we'll take your existing data, convert it and transfer it into Sage Pastel.
Training & Consulting
One of our skilled consultants will be assigned as your site manager. They will be responsible for ensuring that your team receives the required training and that you are equipped with the necessary skills and knowledge to effectively utilise your software system. Our consulting services are always available for you to utilise as it is required. We can tailor a training program to meet your specific needs and carry out this training at your premises or at our 5 seater training facilities.
Telephone support and helpdesk consultants are available Monday to Friday from 08:30 - 16:30. Our support consultants will get to know you and your business operations and provide assistance with any software queries you may have. We have rapid responses and turnarounds via our remote support services where our senior and qualified consultants will connect to your network using secure connections and address any issues you may have. This means an issue can usually be resolved within hours rather than days. Remote connections made via Teamviewer.